Top Multinational Automaker
Comprehensive QA Testing to Improve an AI Chatbot
Challenge + Opportunity
An employee chatbot had a poor user experience, performance bottlenecks, scalability limitations, and API inefficiencies that prevented real-time monitoring and proactive issue detection.
Solution Highlights
We provided comprehensive QA and usability testing while ensuring seamless integration with Microsoft Azure and Google Cloud Platform for GPT-4 and Gemini.
Key Benefits
Robust testing enabled our client to identify and address issues with its chatbot, leading to improvements in the UX, scalability, cloud integration, and proactive issue detection.
